Question

Match the items of List I with the items of List II and choose the correct answer from the code given below

List I	List II
(a) Behaviour referent	(i) Wide ranging cultural, structural and personnel strategies
(b) Focus of attention for interventions	(ii) Manage climate and culture
(c) Conflict handling	(iii) Few
(d) Job categories and grades	(iv) Values /mission

1. (a) – (iv), (b) – (ii), (c) – (i), (d) – (iii)
2. (a) – (iii), (b) – (i), (c) – (ii), (d) – (iv)
3. (a) – (iv), (b) – (i), (c) – (ii), (d) – (iii)
4. (a) – (i), (b) – (ii), (c) – (iv), (d) – (iii)

Answer 1

Correct Answer - Option 3 : (a) – (iv), (b) – (i), (c) – (ii), (d) – (iii)

Below is the explanation of the right answer.

List I	List II
(a) Behaviour referent	Values /mission  Referent power refers to the ability of a leader to influence a follower because of the follower's loyalty, respect, friendship, admiration, affection, or a desire to gain approval. Referent power is gained by a leader who has strong interpersonal relationship skills. Behavior Referent depends on the culture, values, and mission of the organization. Values and Mission align the behavior of employees.
(b) Focus of attention for interventions	Wide-ranging cultural, structural, and personnel strategies Interventions are needed when the standards are not met. A wide range of strategies can be used by the management to alter the behavior and attitude of employees towards work so that standards are met such as training, counseling, promotion, etc.
(c) Conflict handling	Manage climate and culture Conflict handling is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict handling is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting by enforcing a positive climate and culture in the working environment.
(d) Job categories and grades	Few Jobs are classified into an existing grade/category structure or hierarchy. Each level in the grade/category structure has a description and associated job titles. Job classification is a scheme of classifying a job according to the current responsibilities and duties associated with the job. There are a few job categories and grades in an organization. For example, RBI has only 6 grades i.e., Grade A, B, C, D, E, and F.

Therefore, Option 3 is the right answer.