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Pranav works as a banquet manager in a hotel. He feels highly motivated at his job because the work that is assigned to him frequently involves variety of challenges. He is given more autonomy and responsibility and provided with ample opportunities for personal growth and a meaningful work experience.

In context of the above case:

(a) Define the term ‘motivation’.

(b) Name the measures used to motivate the employees to improve performance ? Write its types

(c) Identify the type of non-financial incentive being offered to Pranav.

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(a) Motivation refers to the process of stimulating people to action to achieve desired goals.

(b) The measures used to motivate the employees to improve performance are known as incentives. These incentives may be broadly classified as financial and non-financial.

(c) Job enrichment is the type of non-financial incentive being offered to Pranav.

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