Question

Pravin purchased an ISI mark electric iron from Bharat electricals. While using it, he found that it was not working properly. He approached the seller and complaint about the same. The seller satisfies Pravin by saying that he will ask the manufacturer to replace the iron. The manufacturer refused to replace and Bharat electricals decided to file a complaint in the consumer court. Can Bharat Electricals do this? Why? Also explain who is consumer as per consumer protection Act, 2019.

Answer 1

No, Bharat Electricals will not be able to file a complaint under consumer protection Act 2019 because according to this act a person is not deemed to be a customer if he buys goods for resale or commercial purpose. under the consumer protection act 2019, A consumer is defined as Any person who buys any goods for a consideration which has been paid or promised, or partly paid and partly promised or under any scheme of deferred payment. It includes any uses of such goods, when such use is made with the approval of the buyer, but it does not include a person who obtains goods for re-sale or any commercial purpose