There are many problems a consumer faces in the process of redressal: (i) The consumer cases require time for filing and attending to the court’s proceedings.
(ii) Many a time, consumers are required to engage lawyers, as cases are increasing and comparatively number of courts are less, so it becomes cumbersome and time consuming.
(iii) In most purchases, cash memos are not issued, hence lack of evidence stretches the case all the more and evidence is not easy to gather.
(iv) Moreover, most purchases in market are small retail sales.
