Question

Good Health Ltd, a. pharmaceuticals company has introduced mosquito repellent brands under the brand name 'Jadu' in the wake of outbreak of dengue in various parts of the country. The product attracted many people from all age groups specially kids. However the company failed to provide adequate guidance for the users on the label of the product in terms of time period of the effectiveness of the repellent band once its seal is opened. Because of these ambiguities, many buyers faced problems

In context of the above case:

(a) Identify and explain the consumer right which has been overlooked by the company.

(b) Name and explain any four other rights of consumers.

Answer 1

The Right to information is being overlooked by the company in the above-mentioned case:

(à) According to the Right to information, a consumer has the right to get complete information about the product he/she intends to buy including the its content, date of manufacture, date of expiry, price quantity, direction for use etc. Also, as per law it is mandatory for the market to provide complete information about the product or service to the buyers.

(b) The four rights of consumers:

• the right to safety 
• the right to choose
• the right to be heard
• and the right to be informed.